EPISODE 2

Service Agent Retention: How Contact Centers Can Retain Their Agents

The Great Resignation. The Great Reshuffle. The Big Quit. Whatever you call it, you cannot overlook the fact that 48 million workers quit their jobs in 2021. Employees are looking for career opportunities that fit their desire for work-life balance. For contact centers, managing this push from employees is particularly challenging. Learn what contact centers can do to provide long-term career opportunities for their employees and be their ‘employer of choice.’

Service Agent Retention: How Contact Centers Can Retain Their Agents

Speakers:

Service Agent Retention: How Contact Centers Can Retain Their Agents
Jennifer waite
Vice President of Product Marketing

Jennifer Waite, is a customer experience and contact center industry leader. When not working to implement market strategies for our cloud-native Workforce Engagement Management solutions, you might find her supporting her favorite non-profit organizations such as being a longtime donor for the American Red Cross or baking treats for family, friends and local senior organizations.

Service Agent Retention: How Contact Centers Can Retain Their Agents
Service Agent Retention: How Contact Centers Can Retain Their Agents
Service Agent Retention: How Contact Centers Can Retain Their Agents

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Transcript

Hey everyone, welcome to Masters of Support. I am Vanessa Gates and today we are going to be talking about how your company can set itself up for success by creating a better strategy for employee retention with our guest… Read more

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