EPISODE 2
Service Agent Retention: How Contact Centers Can Retain Their Agents
The Great Resignation. The Great Reshuffle. The Big Quit. Whatever you call it, you cannot overlook the fact that 48 million workers quit their jobs in 2021. Employees are looking for career opportunities that fit their desire for work-life balance. For contact centers, managing this push from employees is particularly challenging. Learn what contact centers can do to provide long-term career opportunities for their employees and be their ‘employer of choice.’
Speakers:
Jennifer waite
Vice President of Product Marketing
Jennifer Waite, is a customer experience and contact center industry leader. When not working to implement market strategies for our cloud-native Workforce Engagement Management solutions, you might find her supporting her favorite non-profit organizations such as being a longtime donor for the American Red Cross or baking treats for family, friends and local senior organizations.
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Transcript
VG: Hey everyone, welcome to Masters of Support. I am Vanessa Gates and today we are going to be talking about how your company can set itself up for success by creating a better strategy for employee retention with our guest, my wonderful co worker, fellow Playvoxer Jennifer Waite, VP of Product Marketing here at Playvox. Hey, Jen. JW: Hey Ness, how are you? VG: Good! How are you doing? JW: Fantastic, thanks. VG: Awesome. So let’s get started. We have a quick quick stat here that I want to go ahead and get started with. So the Great Resignation, we also know it as the great reshuffle, the great attrition, or even the big quit. It’s continuing really, really strong still, in 2022… Read more
