EPISODE 3
Support Ticket Tagging: How Automation Turns Data Into Action
Customer support ticket data is a valuable resource for contact centers that often goes overlooked and underutilized. Listen to our latest podcast to learn how the automation of support ticket tagging and data-driven decision making is changing the way contact centers elevate the experience for their customers.
Speakers:
Tadas Labudis
Senior Director, Product Management
Tadas leads the Customer AI team at Playvox. He joined Playvox in 2022 following the acquisition of Prodsight, a text analytics startup he founded to help support teams get deeper insights from their customer interactions. In his free time he likes to spend time with his wife and baby daughter, play drums and try his hand at perfecting espresso and latte art.
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Transcript
VG: Welcome back to masters of support. I am Vanessa Gates and today with me I have by fellow Playvoxer, Tadas Labudis. He is our Senior Director of Product Management here at Playvox. Welcome Tadas, thank you so much for joining me today. TL: Hey, Vanessa, thank you for inviting me. It’s great to be at the beginning of this great new podcast. VG: Yes. So Tadas, I had the amazing pleasure to meet you in person just about a month ago in Colombia, over some coffee and some wonderful bonding when Playvox had their summit. However, I know some of our listeners may not know who you are. So if you can just a quick moment, tell us a little bit about Tadas and kind of what you do here. Maybe even tell us a little bit about what you do outside of work… Read more
