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Support Ticket Tagging: How Automation Turns Data Into Action

Customer support ticket data is a valuable resource for contact centers that often goes overlooked and underutilized. Listen to our latest podcast to learn how the automation of support ticket tagging and data-driven decision making is changing the way contact centers elevate the experience for their customers.

Support Ticket Tagging: How Automation Turns Data Into Action

Speakers:

Support Ticket Tagging: How Automation Turns Data Into Action
Tadas Labudis
Senior Director, Product Management

Tadas leads the Customer AI team at Playvox. He joined Playvox in 2022 following the acquisition of Prodsight, a text analytics startup he founded to help support teams get deeper insights from their customer interactions. In his free time he likes to spend time with his wife and baby daughter, play drums and try his hand at perfecting espresso and latte art.

Support Ticket Tagging: How Automation Turns Data Into Action
Support Ticket Tagging: How Automation Turns Data Into Action
Support Ticket Tagging: How Automation Turns Data Into Action

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Transcript

Welcome back to masters of support. I am Vanessa Gates and today with me I have by fellow Playvoxer, Tadas Labudis. He is our Senior Director of Product Management here at Playvox. Welcome Tadas, thank you so much for joining me today… Read more

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