EPISODE 5
From Average to Best: Optimizing the Customer Support Journey
There’s a close relationship between agent experience and customer experience. Adam Saad, CEO of Tech Stack Advising, joins your host Vanessa Gates to discuss how contact centers can enhance the agent experience to improve efficiency, retain talent, and offer a better customer experience.
Speakers:
ADAM SAAD
CEO, Tech Stack Advising
Adam has spent almost a decade in Contact Centers helping brands like Under Armour, AstraZeneca, and Marriott Vacations Worldwide drive digital transformation to improve customer experience and operational efficiency. Tech Stack Advising assists in sourcing, selecting, and implementing the right technology vendors for Contact Center, Unified Communications, and solutions within the Salesforce Ecosystem.
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Transcript
VG: Hey everyone, welcome back to Masters of Support. I am Vanessa Gates, your host and today with me, I have Adam Saad, he is the founder and CEO of Tech Stack Advising. So Adam, thanks so much for being here with me today. AS: Thanks Vanessa, I’m so happy to be here on a Masters of Support, appreciate the invite. VG: Absolutely, absolutely. So Adam, before we go ahead and get started, can you tell us a little bit about Tech Stack Advising, kind of what you do and how do you service the CX industry? AS: Sure. So Tech Stack Advising works with I.T. and Contact Center professionals to build the best processes, to service the customer, and adopt technology to maximize the customer and agent experience. There’s so many vendors in the market, and often it’s tough to choose which vendor is going to be the best for you… Read more
