EPISODE 6

What Are You Missing? Using Sentiment Analysis to Understand All Interactions

Quality Managers typically only analyze 2-3% of all interactions, meaning that organizations may misunderstand when there is and isn’t an issue. Join Playvox’s VP of Product Management to understand how you can analyze customer sentiment on all of your interactions and leverage those learnings to improve Quality Management.

What Are You Missing? Using Sentiment Analysis to Understand All Interactions

Speakers:

What Are You Missing? Using Sentiment Analysis to Understand All Interactions
Siobhan Miller
VP of Product Management

Siobhan is a VP of Product Management, working with users to boost the quality of their customer interactions. In her spare time, she enjoys traveling, Sci-Fi and spy stories, and trying to win the elusive “Cool Aunt” crown. 

What Are You Missing? Using Sentiment Analysis to Understand All Interactions
What Are You Missing? Using Sentiment Analysis to Understand All Interactions
What Are You Missing? Using Sentiment Analysis to Understand All Interactions

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Transcript

VG: Hey everyone, welcome back to Masters of Support. I am your host Vanessa Gates. And today I have with me my lovely Plavoxer, Siobhan Miller. She is our VP of Product Management. Welcome, Miss Siobhan SM: Thank you, Vanessa. I’m so excited to be here. VG: Yes. So before we get started, I love to start with a little icebreaker with our guests. And I like to base it off of our core values. So as you know, one of our core values is “Enjoy the little things.” So what do you like to do outside of Playvox, that you’d like to do? SM: That’s a good question. That’s my favorite core value. Um, yeah, so I’ll say to Playvox so I think I have a lot of… my hobbies tend to be a little bit more pandemic-influenced. So um, you know, Netflix and reading, I love a good Sci Fi series on Netflix…. Read more

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