EPISODE 7
Flexibility Isn’t Just for Yoga: Why Contact Center Agents are Demanding Remote Work
Remote work has quickly become an essential feature of contact center management. New research from Playvox shows that most agents would rather change jobs than give up the flexibility that comes with remote work. Playvox CMO Michelle Randall joins host Vanessa Gates for a deep dive into the research and what it means for contact center leaders.
Speakers:
Michelle Randall
Chief Marketing Officer
Michelle Randall serves as the CMO of Playvox. A long-time veteran of the contact center space, she has held roles at Serenova (now Lifesize), inContact (now Nice) and led a 100-person loyalty center during her time as a VP at Comcast Business. When not working, Michelle enjoys skiing, hiking, camping, paddle boarding and cheering her kids on during soccer games.
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Transcript
VG: Hey everyone, welcome back to Masters of support. I am your host, Vanessa Gates and today with me, I have my lovely fellow Playvoxer and CMO here at Playvox, Michelle Randall. Welcome Michelle, it is so great to have you here with me today. MR: Oh, thank you so much for having me Vanessa, I’m honored to be here. VG: Absolutely! So Michelle, as you know, and hopefully maybe some of our listeners know as well. One of Playvox’s core values is going to be enjoy the little things. In order for our listeners to get to know you a little bit better do you want to go ahead and share with us some of the things you enjoy doing outside of Playvox? MR: Oh, I would be delighted to, so I live in Colorado, so I’m so lucky. So I do all of the Colorado things, I hike, I mountain bike, I backpack,…. Read more
