Season 2
EPISODE 3
Is It Confidence or the Dunning Kruger Effect? Why Contact Center Leaders Need Help Choosing the Right Technology
Sebastian Anthony Corriere’s first job was at a contact center. And the experience taught him life skills that he credits with his success today as the founder of VesuvITas and a thought leader in the CX industry. He sits down with your host Vanessa Gates to tell his story and share his expertise. It’s time for Masters of Support.
Speakers:
Sebastian Anthony Corriere
Sebastian Anthony Corriere, Founder at VesuvITas Contact Center Solutions Group, has been in the customer experience industry from the age of 14. He started working as a contact center agent, and through the years has found opportunities to experience the contact center at every level. As contact centers have evolved, he too has evolved to help ensure that companies have the right solutions in place to provide excellent service, now and into the future. When he’s not hosting his own podcast or advising his clients, he can be found training his dog, Alpha, the CXC (customer experience canine).
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Transcript
VG: Hey everyone, welcome back to masters of support. I am your host Vanessa Gates and today with me I have Sebastian Anthony Corriere Jr. He is the Chief Contact Center and CX Strategist at VesuvITas. Sebastian, thank you so much for coming here today with me. SA: Vanessa. Well done. I know I give you a lot to say there. Thanks for having me on. I really was looking forward to this for a while. So thank you. VG: Yes, long time coming. So glad that we’re here today recording Sebastian. I know you have a really, really cute guest that’s joining you today. Do you mind introducing him to us in our audience? SA: I do not mind. Let me see what I can do here… Read more
