Playvox maintains compliance with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as originally set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from European Union and Switzerland to the United States. Playvox has certified that it adheres to the Privacy Shield Principles with respect to such data. To learn more about the Privacy Shield program, and to view our certification page, please visit

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Playvox’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third-party is described in the Privacy Shield Principles. In particular, Playvox remains responsible and liable under the Privacy Shield Principles if third- party agents that it engages to process personal data on its behalf do so in a manner inconsistent with the Principles, unless Playvox proves that it is not responsible for the event giving rise to the damage.

In compliance with the Privacy Shield Principles, Playvox commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union individuals with Privacy Shield inquiries or complaints should first contact us by email at

If your complaint involves human resources data transferred to the United States from the EU in the context of the employment relationship, and Playvox does not address it satisfactorily, Playvox commits to cooperate with the panel established by the EU data protection authorities (“DPA Panel”), as applicable and to comply with the advice given by the DPA panel.