Streamline your Quality Assurance Process

Spreadsheets are manual, time-consuming and inefficient. Why not replace them?

With PlayVox you can improve customer experience and satisfaction by easily identifying customer service problems, coaching and training your call center agents to quickly change bad behaviors, and motivating your team to deliver Perfect Customer Interactions.

Whether your team has 10 or 1000 members, PlayVox is the perfect and scalable quality assurance software for you.

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And plenty more to come!

Filter and prioritize customer service tickets and interactions according to your preferences

Integrate PlayVox with Zendesk, Salesforce, Talkdesk and other multiple customer service software.
Filter and prioritize customer service interactions according to your needs, and evaluate them within PlayVox.

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Easily build and customize your QA forms

Build new QA forms in minutes and move on from spreadsheets.
Easily transition your current quality assurance process with our friendly and flexible QA form builder.
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Make your QA process collaborative

During the QA review process give your agents real-time feedback and allow them to participate in the evaluation process with built-in collaboration messaging.
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call center agent evaluation qa form
quality assurance customer service workloads

Put your QA process on Autopilot

Automatically assign random customer interactions for QA review and keep track of your quality analysts’ productivity.
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Generate detailed customer service analytics for your team

Generate quality and performance reports to easily identify customer service problems. Add agent personalized dashboards and empower them to take immediate action upon this information.
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Quality assurance and coaching reports
Measure your customer service KPIs and metrics
Track agent performance and measure the impact of your Quality Assurance process

Consolidate your customer service KPIs and relevant metrics such as NPS, CSAT AHT among many others.
Give your agents visibility on where they stand compared to other team members and empower them to improve their performance.
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Drive continuous agent improvement

Coach your agents to solve issues in specific service interactions; help them correct customer service problems in CSAT, CX, compliance, and behavior.
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Send targeted trainings to the right agents at the right time

Encourage agents to learn and refresh their knowledge with targeted content and quizzes with PlayVox's fully integrated Learning Management System.
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Learning management system for customer service
Motivation for customer service and call center teams
Keep your agents engaged and motivated

Motivate your agents with our online catalogue and gift card reward programs.
Publicly recognize your agents with badges, based on their quality results and improvement.
Access our social community wall where your customer service team can exchange ideas, ask questions and share relevant information.
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PlayVox's Added Value
Multiple QA tools for the entire agent life-cycle: fully integrated QA, Coaching, Learning and Motivation.

No storage limit as PlayVox accesses customer interactions on-demand.
PlayVox offers on-boarding and product training for all customers.
Integrations with over 10 different leading CRM and service software vendors.
PlayVox automates the quality assurance process without leaving behind the personal factor.
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You're in good company