Playvox Suite

An Agent Optimization Suite to evaluate, improve & inspire agent performance

Empower your agents, quality analysts, team leaders and management with the tools and real-time intelligence needed to improve the customer experience and improve revenue generation.

Trusted by leading brands worldwide.

All-in-one agent optimization suite with Quality, Learning, Performance, Voice of the Customer, Coaching and Motivation.

Quality

Automated Quality Assurance for Modern Customer
Service Teams

Playvox Quality enables you to ditch manual quality assurance processes with flexible scorecards, powerful interaction filtering and automated workflows.

Discover Playvox Quality

Learning

Learn better, serve better

Designed for customer service teams, Playvox Learning provides an interactive training and development platform to easily create courses, track.

Discover Playvox Learning

Performance

Easy KPI tracking

Use Playvox Performance to easily create custom KPIs and combine with standard customer service KPIs for a holistic view of team performance.

Discover Playvox Performance

Voice of the Customer (VoC)

Increase customer survey response rates up to 4x!

Use the agent-centric Playvox Voice of the Customer survey tool to humanize the feedback collection process of CSAT, CES and NPS and better understand customer sentiment.

Discover Playvox VoC

Coaching

Drive continuous team improvement

Use Playvox Coaching to trigger coaching sessions based on QA results, improving call handling, behaviors, compliance and soft skills.

Discover Playvox Coaching

Motivation

Inspire higher team performance

Use Playvox Motivation to engage, motivate, recognize and reward top talent with the community forum and digital badges. Team members earn Karma Points to spend in your customized online store for physical and virtual gifts.

Discover Playvox Motivation
Playvox +1 (415) 854 - 3801 / sales@playvox.com
530 Lawrence Expy #905 Sunnyvale, CA 94085
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G2's Spring 2021 Grid Report is out and Playvox has been named a leader in customer service software – again!
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