Empower your agents, quality analysts, team leaders and management with the tools and real-time intelligence needed to improve the customer experience and improve revenue generation.
Playvox Quality enables you to ditch manual quality assurance processes with flexible scorecards, powerful interaction filtering and automated workflows.
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Designed for customer service teams, Playvox Learning provides an interactive training and development platform to easily create courses, track.
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Use Playvox Performance to easily create custom KPIs and combine with standard customer service KPIs for a holistic view of team performance.
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Use the agent-centric Playvox Voice of the Customer survey tool to humanize the feedback collection process of CSAT, CES and NPS and better understand customer sentiment.
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Use Playvox Coaching to trigger coaching sessions based on QA results, improving call handling, behaviors, compliance and soft skills.
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Use Playvox Motivation to engage, motivate, recognize and reward top talent with the community forum and digital badges. Team members earn Karma Points to spend in your customized online store for physical and virtual gifts.
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