Our agent-centric surveys humanize feedback collection to understand customer sentiment
Make surveys personal by including an agent photo and social media-style biography to humanize your surveys and increase response rates by up to 4 times compared to industry benchmarks.
Quickly understand dissatisfaction with DSAT surveys to minimize churn and improve the overall customer experience.
Uncover hidden friction points in the customer experience to improve CSAT, customer loyalty and ultimately, revenue.
Powerful survey triggers and filter conditions enable you to send the right surveys just in time, over email or SMS.
Tie survey results to the agents who provided the service to better understand business performance, identify skill gaps and training opportunities for agents to further improve the customer experience.
