Understand customer sentiment and improve business performance. Discover Playvox Voice of the Customer features and capabilities
Feedback surveys, humanized
Friendly and powerful CSAT surveys that get results
Make surveys personal by including an agent photo and social media-style biography to humanize your surveys and increase response rates by up to 4 times compared to industry benchmarks.
Uncover DSAT root causes, take action
Reduce churn by understanding dissatisfaction
Quickly understand dissatisfaction with DSAT surveys to minimize churn and improve the overall customer experience.
Measure customer effort
Identify friction points with Customer Effort Score (CES) surveys
Uncover hidden friction points in the customer experience to improve CSAT, customer loyalty and ultimately, revenue.
Automate follow-up surveys
Microsegment your surveys, send when you want
Powerful survey triggers and filter conditions enable you to send the right surveys just in time, over email or SMS.
Unite survey results with agent performance
Drive team and agent-level awareness
Tie survey results to the agents who provided the service to better understand business performance, identify skill gaps and training opportunities for agents to further improve the customer experience.
The beauty of listening to customers lies in what you do with it. Explore our other products.