“We are currently saving so much time that we are hoping to improve the QA process and increase the number of evaluations done per agent from 4 to 12 evaluations monthly. This is something exciting for us, as we are seeing instant improvements in time and in agent engagement.” Emilia Solnica Training Manager
Have total control of your customer service quality operations
Give your team visibility and take action on what can be improved.
All your customer interactions in one place
Playvox integrates with most CRM and service software. Bring your customer interactions to Playvox, filter, prioritize and evaluate the ones that are most relevant to your team.
Playvox can also be used as a standalone software.
Create your own QA scorecards
Personalize your QA forms according to your evaluation criteria.
Automatically distribute customer interactions to analysts.
Set up randomly selected and distributed interactions to your QA team every week.
Give real-time feedback and have better collaboration
Make your QA process collaborative by allowing your agents to participate in the evaluation process with built-in collaboration, and real-time feedback within the evaluations and messaging.
Identify all your customer service problems
Generate reports of agents’ evaluations, add personalized dashboards and empower your team to take immediate action upon this information.
They have left spreadsheets behind to transform their QA process