Starter

Say goodbye to spreadsheets and manual QA processes

Easily identify customer service problems by simplifying your work.

Service quality assurance on spreadsheets - Playvox

We are currently saving so much time that we are hoping to improve the QA process and increase the number of evaluations done per agent from 4 to 12 evaluations monthly. This is something exciting for us, as we are seeing instant improvements in time and in agent engagement.

Emilia Solnica
Training Manager

Webinterpret customer service quality assurace

Have total control of your customer service quality operations

Give your team visibility and take action on what can be improved.
Centralize customer service quality operations - Playvox

All your customer interactions in one place

Playvox integrates with most CRM and service software. Bring your customer interactions to Playvox, filter, prioritize and evaluate the ones that are most relevant to your team.

Playvox can also be used as a standalone software.

Create your own QA scorecards


Personalize your QA forms according to your evaluation criteria.

Automatically distribute customer interactions to analysts.

Set up randomly selected and distributed interactions to your QA team every week.

Workload assignation in service quality - Playvox
Customer service agent real-time feedback - Playvox

Give real-time feedback and have better collaboration

Make your QA process collaborative by allowing your agents to participate in the evaluation process with built-in collaboration, and real-time feedback within the evaluations and messaging.

Identify all your customer service problems

Generate reports of agents’ evaluations, add personalized dashboards and empower your team to take immediate action upon this information.
Identify all your customer service problems

They have left spreadsheets behind
to transform their QA process

AnyRoadlogo-Playvox
Jobadderlogo-Playvox
Just works logo - PlayVox
Motivate customer service quality assurance
Wonolo customer service quality assurance

Why complicate your Quality Assurance process?

Try Playvox for free!
We’ll give you a 15-Day free trial of Playvox Professional.

We know you want to.
Try Playvox Quality and Coaching Apps for free up to 90 days.*

What are you waiting for?
This is some text inside of a div block.
No credit card needed.
* with minimum annual agreement
Want to learn more about how PlayVox works?
Schedule a product demo
[WEBINAR] Keeping CX Fresh: Why a QA Program is Now More Important Than Ever with Freshly - May 20th, 11AM EST.
Register now!