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Say goodbye to spreadsheets and manual QA processes

Easily identify customer service problems by simplifying your work.

Service quality assurance on spreadsheets - Playvox

We are currently saving so much time that we are hoping to improve the QA process and increase the number of evaluations done per agent from 4 to 12 evaluations monthly. This is something exciting for us, as we are seeing instant improvements in time and in agent engagement.

Emilia Solnica
Training Manager

Webinterpret customer service quality assurace
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Have total control of your customer service quality operations

Give your team visibility
and take action
on what can be improved.
Centralize customer service quality operations - Playvox

All your customer interactions
in one place

PlayVox integrates with most CRM and service software.
Bring your customer interactions to PlayVox, filter, prioritize and evaluate the ones that are most relevant to your team.

PlayVox can also be used as a standalone software.

Create your own QA scorecards

Personalize your QA forms according to your evaluation criteria.

Quality assurance scorecards

Automatically distribute customer interactions to analysts.

Set up randomly selected and distributed interactions to your
QA team every week.

Workload assignation in service quality - Playvox

Give real-time feedback
and have better collaboration

Make your QA process collaborative by allowing your agents to participate in the evaluation process with built-in collaboration, and real-time feedback within the evaluations and messaging.
Customer service agent real-time feedback - Playvox

Identify all your customer
service problems

Generate reports of agents’ evaluations, add personalized dashboards and empower your team to take immediate action upon this information.
Identify all your customer service problems

They have left spreadsheets behind
to transform their QA process

Just works logo - PlayVox
Motivate customer service quality assurance
Wonolo customer service quality assurance

Are you ready to move away from spreadsheets?

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