Create filters and decide which customer interactions are the most important to you for quality purposes.
Filter your Freshdesk tickets by fields and date fields such as:
+ Responder id
+ Spend Time
+ First Response Time
+ Resolved at
+ First Responded at
Generate reports based on evaluations results. Identify areas in which your agents need to improve and give them visibility of their results.
Give your agents real-time feedback based on specific customer interactions in their evaluation results.