Create filters and decide which customer interactions are the most important to you for quality purposes.
Filter your Freshdesk tickets by fields and date fields such as:
+ Responder id
+ Spend Time
+ First Response Time
+ Resolved at
+ First Responded at
Generate reports based on evaluations results. Identify areas in which your agents need to improve and give them visibility of their results.
Give your agents real-time feedback based on specific customer interactions in their evaluation results.
With Freshdesk's integration, users have the possibility to convert Freshchat conversations into Freshdesk tickets. User will be able to run quality assurance on their Freshdesk tickets with this capability.