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Quality assurance for Freshdesk

Unify all your support tickets
to run Quality Assurance in
one centralized place.

customer service quality assurance for Freshdesk - PlayVox

Our Freshdesk integration helps teams:

Filter and prioritize
your customer interactions

Create filters and decide which customer interactions are the most important to you for quality purposes.

Filter your Freshdesk tickets by fields and date fields
such as:

+ Responder id
+ Spend Time
+ First Response Time
+ Resolved at
+ First Responded at

Identify customer
service problems.

Generate reports based on evaluations results. Identify areas in which your agents need to improve and give them visibility of their results.

Give your agents real-time feedback

Give your agents real-time feedback based on specific customer interactions in their evaluation results.

Call center agent training

Take your QA process to the next level and engage team members by leaving spreadsheets behind.

To find more about
Freshdesk visit:

www.freshdesk.com
QA process engage team members

You’re in good company

Bitso customer service quality assurance process
LalaMove customer service quality assurance process

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