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Kustomer Customer service quality assurance - PlayVox

Your most important Help Scout conversations, quality assurance scorecards, automatic workload assignment and data-driven reports in one centralized place.

Customer service quality assurance Kustomer

Our Help Scout integration helps teams:

Filter and evaluate your most important customer conversations

Create customized filters to choose the type of interactions you want to evaluate. PlayVox lets you create filters by: Subject
+ Email
+ Body
+ Status
+ Number
+ With attachments
+ Tags
+ Mailbox name

Create and personalize scorecards

Create scorecards to evaluate your customer conversations and generate reports to identify areas in which your agents need to improve and give them visibility of their results..

Give your agents real-time feedback

Give your agents real-time feedback based on specific customer interactions in their evaluation results.

Improve customer service quality

Transform your QA process and centralize all your quality operations.

To find more about Helpscout visit: www.helpscout.net
Quality assurance software for Helpscout

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