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Try Playvox Quality and Coaching Apps for free up to 90 days.*
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Create customized filters to choose the type of interactions you want to evaluate. PlayVox lets you create filters by:
+ With attachments
+ Mailbox name
Create scorecards to evaluate your customer conversations and generate reports to identify areas in which your agents need to improve and give them visibility of their results.
Give your agents real-time feedback based on specific customer interactions in their evaluation results.