Filter and prioritize conversations according to your preferences.
All filters can be customized by Id, Type, Read, Open, Assignee id, User/Lead id, Subject, Create at, Updated at, among many others.
Easily transition your current QA process with our friendly and flexible scorecard builder. Customize your scorecards, evaluate conversations and
give your agents feedback on their service.
Easily identify areas of improvement and customer service problems. Empower your agents to take immediate actions upon this information.