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Kustomer Customer service quality assurance - PlayVox

All your customer conversations, quality scorecards and reports
in one software.

Customer service quality assurance Kustomer

Our Kustomer integrations helps customer service teams:

Create filters and prioritize conversations

Create filters by Satisfaction, Message Count, Note Count, Priority among many other criteria and evaluate the conversations that are most relevant to your customer service quality.

Build and personalize your QA scorecards

Design your own scorecards to easily evaluate your conversations. Give your agents real-time feedback on scorecard sections or questions to help them improve.

Generate detailed reports and identify service issues

Generate data-driven reports by specific teams, agents, leaders, analyst, to identify customer service problems and areas
for improvement.

Improve customer service quality

Take your QA process to the next level and centralize all your quality operations.

To find more about Kustomer visit: www.kustomer.com

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