Kustomer + Playvox

All your customer conversations, quality scorecards and reports in one software.

Customer service quality assurance Kustomer

Our Kustomer integrations helps customer service teams:

Create filters and prioritize conversations

Create filters by Satisfaction, Message Count, Note Count, Priority among many other criteria and evaluate the conversations that are most relevant to your customer service quality.

Build and personalize your QA scorecards

Design your own scorecards to easily evaluate your conversations. Give your agents real-time feedback on scorecard sections or questions to help them improve.

Generate detailed reports and identify service issues

Generate data-driven reports by specific teams, agents, leaders, analyst, to identify customer service problems and areas for improvement.

Improve customer service quality

Take your QA process to the next level and centralize all your quality operations.

To find more about Kustomer visit: www.kustomer.com

You’re in good company, see for yourself

August Home Customer service quality assurance
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AICPA SOC 2 available Playvox
We know security is very important to you, as it is to us.
Which is why Playvox is SOC 2 compliant.

Why complicate your Quality Assurance process?

Try Playvox for free!
We’ll give you a 15-Day free trial of Playvox Professional.

We know you want to.
Try Playvox Quality and Coaching Apps for free up to 90 days.*

What are you waiting for?
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No credit card needed.
* with minimum annual agreement
Want to learn more about how PlayVox works?
Schedule a product demo
[WEBINAR] Trust the Process: How to Reduce Subjectivity in Your QA Program with Healthy Paws, July 22nd, 11AM EST
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