Livechat + Playvox

Evaluate your most important chats and tickets in one place.

Livechat and PlayVox quality assurance integration - Playvox

Our LiveChat integrations helps teams:

Filter and evaluate customer chats

Integrate LiveChat with Playvox, and filter your chats and tickets by id, rate, status, agent email, among many others to prioritize your most relevant customer interactions.

Give your team real-time feedback

Work collaboratively with your teams by allowing them to discuss evaluation results with our built-in collaboration messaging.

See what’s happening in real time

Generate advanced reports based on agent evaluations. Quickly identify areas of improvement and add personalized agent dashboards to give them visibility of their results.

Quality assurance scorecard

Learn how you can transform your QA process

“With Playvox & LiveChat’s integration, we increased the output of assessments and quality in targeted areas by 20% on average. It also allowed us to spot different needs for learning and development on different communication channels.”

Emilia Solnica
Training Manager

customer service quality assurance for webinterpret - PlayVox
To find more about LiveChat visit:  www.livechatinc.com
Quality assurance software for LiveChat - PlayVox

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AICPA SOC 2 available Playvox
We know security is very important to you, as it is to us.
Which is why Playvox is SOC 2 compliant.

Why complicate your Quality Assurance process?

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