Integrate LiveChat with Playvox, and filter your chats and tickets by id, rate, status, agent email, among many others to prioritize your most relevant customer interactions.
Work collaboratively with your teams by allowing them to discuss evaluation results with our built-in collaboration messaging.
Generate advanced reports based on agent evaluations. Quickly identify areas of improvement and add personalized agent dashboards to give them visibility of their results.
“With Playvox & LiveChat’s integration, we increased the output of assessments and quality in targeted areas by 20% on average. It also allowed us to spot different needs for learning and development on different communication channels.”