LiveChat integration with PlayVox

Integrate LiveChat & PlayVox to improve Customer service Quality and Reliability.

“With PlayVox & LiveChat’s integration, we increased the output of assessments and quality in targeted areas by 20% on average. It also allowed us to spot different needs for learning and development on different communication channels.”

Emilia Solnica,
Training Coordinaor

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Watch how PlayVox works
Kustomer is the modern platform for customer experience and support, enabling companies to know everything about every customer to drive informed actions and increase lifetime value.

Take your quality assurance process to the next level

Filter and evaluate customer chats

Integrate LiveChat with PlayVox, and filter your chats and tickets by id, rate, status, agent email, among many others to prioritize your most relevant customer interactions.

Give your team real-time feedback

Work collaboratively with your teams by allowing them to discuss evaluation results with our built-in collaboration messaging.

Give your team real-time feedback

Work collaboratively with your teams by allowing them to discuss evaluation results with our built-in collaboration messaging.

The following companies use PlayVox to increase CSAT and agent engagement
Summit learning platform quality assurance software
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