Integrate LiveChat with PlayVox, and filter your
chats and tickets by id, rate, status, agent email, among many others to prioritize
your most relevant
Work collaboratively with
your teams by allowing
them to discuss evaluation results with our built-in collaboration messaging.
Generate advanced reports based on agent evaluations. Quickly identify areas of improvement and add personalized agent dashboards to give them visibility of
“With PlayVox & LiveChat’s integration, we increased the output of assessments and quality in targeted areas by 20% on average. It also allowed us to spot different needs for learning and development on different communication channels.”