Want to learn how our solutions can help you?Schedule a demo
PlayVox quality assurance software for Livechat - Playvox

Evaluate your most important chats and tickets in one place.

Livechat and PlayVox quality assurance integration - Playvox

Our LiveChat integrations helps teams:

Filter and evaluate customer chats

Integrate LiveChat with PlayVox, and filter your
chats and tickets by id, rate, status, agent email, among many others to prioritize
your most relevant
customer interactions.

Give your team
real-time feedback

Work collaboratively with
your teams by allowing
them to discuss evaluation results with our built-in collaboration messaging.

See what’s happening
in real time

Generate advanced reports based on agent evaluations. Quickly identify areas of improvement and add personalized agent dashboards to give them visibility of
their results.

Quality assurance scorecard

Learn how you can transform your QA process

“With PlayVox & LiveChat’s integration, we increased the output of assessments and quality in targeted areas by 20% on average. It also allowed us to spot different needs for learning and development on different communication channels.”

Emilia Solnica
Training Manager

customer service quality assurance for webinterpret - PlayVox Read Full Story
To find more about LiveChat visit:  www.livechatinc.com
Quality assurance software for LiveChat - PlayVox

Other PlayVox customers

Republic wireless quality assurance process and evaluations - Playvox
Plesk customer service quality assurance process - Playvox
Customer service agent quality training - Playvox
MixBook customer service quality process - Playvox

Ready to try PlayVox?

Request a Free Trial
We’ll give you a 30-Day free trial.
No credit card needed.
Want to learn more about how PlayVox works?
Schedule a product demo