RingCentral + Playvox

Playvox is a Call Center Quality Assurance software where you can monitor quality on your RingCentral calls without the use of spreadsheets and optimize your quality assurance process.

Customer service quality assurance software for RingCentral

Our RingCentral integration helps teams:

Create filters and prioritize your calls

Customize and filter by Session Id, Start Time, Duration, Phone Number, Type: Voice, Fax, among many other criteria.

Evaluate the interactions you consider relevant for your customer service and save time in your QA process.

Build QA forms in minutes

Customize your scorecards, evaluate customer calls and give agents real-time feedback on their service.

Identify areas of improvement

Easily generate reports to identify customer service problems. Share evaluation results with your agents and
give them visibility on what
can be improved.

Measure customer service KPIs

Centralize all your quality assurance operations and help your customer service team improve.

To find more about RingCentral visit: www.ringcentral.com
AICPA SOC 2 available Playvox
We know security is very important to you, as it is to us.
Which is why Playvox is SOC 2 compliant.

Why complicate your Quality Assurance process?

Try Playvox for free!
We’ll give you a 15-Day free trial of Playvox Professional.

We know you want to.
Try Playvox Quality and Coaching Apps for free up to 90 days.*

What are you waiting for?
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No credit card needed.
* with minimum annual agreement
Want to learn more about how PlayVox works?
Schedule a product demo
[WEBINAR] Trust the Process: How to Reduce Subjectivity in Your QA Program with Healthy Paws, July 22nd, 11AM EST
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