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Customer service quality assurance for RingCentral

PlayVox is a Call Center Quality Assurance software where you can monitor quality on your RingCentral calls without the use of spreadsheets and optimize your quality assurance process.

Customer service quality assurance software for RingCentral

Our RingCentral integration helps teams:

Create filters and prioritize your calls

Customize and filter by Session Id, Start Time, Duration, Phone Number, Type: Voice, Fax, among many other criteria.

Evaluate the interactions you consider relevant for your customer service and save time in your QA process.

Build QA forms in minutes

Customize your scorecards, evaluate customer calls and give agents real-time feedback on their service.

Identify areas of improvement

Easily generate reports to identify customer service problems. Share evaluation results with your agents and
give them visibility on what
can be improved.

Measure customer service KPIs

Centralize all your quality assurance operations and help your customer service team improve.

To find more about RingCentral visit:
www.ringcentral.com

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