Customize and filter by Session Id, Start Time, Duration, Phone Number, Type: Voice, Fax, among many other criteria.
Evaluate the interactions you consider relevant for your customer service and save time in your QA process.
Customize your scorecards, evaluate customer calls and give agents real-time feedback on their service.
Easily generate reports to identify customer service problems. Share evaluation results with your agents and
give them visibility on what
can be improved.