Salesforce + Playvox

Unify your support tickets and chats to run Quality Assurance in one centralized place.

Quality assurance software for Salesforce

Our Salesforce integration helps teams:

Filter your most important support tickets and chats

Filter and evaluate your customer interactions.

With Playvox+Salesforce you can choose the kinds of tickets and chats you want to evaluate. Filter by Call duration, First resolution time, Reply Time, Status, Priority, among many others.

Identify customer service problems.

Generate reports based on evaluations results. Identify areas in which your agents need to improve and give them visibility of their results.

Give your agents real-time feedback

Give your agents real-time feedback based on specific customer interactions in their evaluation results.

Improve customer service quality assurance - PlayVox

Transform your QA process and centralize all your quality operations.

To find more about Salesforce visit:

You’re in good company

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