Salesforce service cloud + Playvox

Everything you need to evaluate the quality of customer interactions

Quality assurance software for Salesforce

Our Salesforce service cloud integration helps teams:

Filter your most important support tickets and chats

Filter and evaluate your customer interactions.

With Playvox+Salesforce you can choose the kinds of tickets and chats you want to evaluate. Filter by Call duration, First resolution time, Reply Time, Status, Priority, among many others.

Identify customer service problems.

Generate reports based on evaluations results. Identify areas in which your agents need to improve and give them visibility of their results.

Give your agents real-time feedback

Give your agents real-time feedback based on specific customer interactions in their evaluation results.

Improve customer service quality assurance - PlayVox

Transform your QA process and centralize all your quality operations.

To find more about Salesforce visit: www.salesforce.com

You’re in good company

Foodora quality assurance for customer service
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AICPA SOC 2 available Playvox
We know security is very important to you, as it is to us.
Playvox is SOC 2 compliant.

Why complicate your Quality Assurance process?

Try Playvox for free!
We’ll give you a 15-Day free trial of Playvox Professional.

We know you want to.
Try Playvox Quality and Coaching Apps for free up to 90 days.*

What are you waiting for?
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No credit card needed.
* with minimum annual agreement
Want to learn more about how PlayVox works?
Schedule a product demo
[WEBINAR] Trust the Process: How to Reduce Subjectivity in Your QA Program with Healthy Paws, July 22nd, 11AM EST
Register now!