Filter your Talkdesk calls and evaluate only the calls that are most important to your customer service.
With our Talkdesk integration you can filter calls by:
+ Talk time
+ Wait time
+ Hold time
+ Abandon time
+ Disposition code
+ Agent voice rating
+ Among other filters used in Talkdesk.
Work collaboratively with your team by allowing them to discuss evaluation results with our built-in collaboration messaging.
Generate reports based on
agent evaluations. Quickly identify areas of improvement and add personalized agent dashboards to give them visibility of their results.