Zendesk Support + Playvox

Now that your support interactions are in one place, run Quality Assurance on them in a simple and seamless way.

Quality assurance for Zendesk Chat and Support

Our Zendesk Support integration helps teams:

Filter the most important support tickets

Evaluate customer interactions.

Choose the kinds of tickets to evaluate.

Filter by:
+ Call duration
+ First resolution time
+ ReplyTime
+ Status
+ Priority
+ among many others.

Identify customer
service problems.

Generate reports based on evaluations results. Identify areas in which your agents need to improve and give them visibility of their results.

Give your agents real-time feedback

Based on specific customer interactions in their evaluation results.

Build real time collaboration around customer service teams to keep all stakeholders actively engaged in the quality assurance process.

Customer Service KPIs


The Playvox app for Zendesk enables you to centralize and manage your QA operations within Zendesk.

Transform your QA process and centralize all your quality operations.

To find more about Zendesk visit:  www.zendesk.com

Some of Playvox customers with Zendesk integration:

Redmart customer service quality assurance
Shipstation customer service quality assurance
Step up for students customer service quality assurance
Turo customer service quality assurance
Wildworks customer service quality assurance
All Saints customer service quality assurance
AICPA SOC 2 available Playvox
We know security is very important to you, as it is to us.
Which is why Playvox is SOC 2 compliant.

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