Resources from contact center experts

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Latest eBooks

A Game-Changing Choice for Your Hybrid Contact Center Workforce

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Now Tech: Workforce Optimization Platforms, Q3 2021

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Get Your 5-Step Formula for Contact Center Agent Optimization

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Upcoming Webinars

Retaining Agents with a Mindful Culture:
Methods to Improve the Contact Center Experience

Live at 11:00 am EDT on Tuesday September 21, 2021
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Ensuring Quality Amongst Your Agents: 5 Lessons for eLearning & Training

1:00 pm EDT time on Thursday, October 14 2021
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CX Megatrends to Watch in 2022

Live at 1pm EST on Tuesday, August 10th, 2021
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Upcoming Events

2021 QATC Annual Conference

Virtual - Monday, September 13 - Thursday, September 30

Enterprise Connect Conference & Expo

Virtual - Monday, September 27 -  Wednesday, September 29 

Channel Partners Conference & Expo 2021: Homecoming

Las Vegas, NV - Monday, November 1 - Thursday, November 4 

Call & Contact Centre Expo

ExCeL London - 16 - 17 November 2021

Webinars

Top Ten Characteristics of a Winning QM Form

Webinars

Don’t Sweat Quality Management:

Tips and Tricks from Sweaty Betty
Webinars

CX Megatrends to Watch in 2021

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Transform your business operations with Playvox Quality and WFM solutions.

Playvox +1 (415) 854 - 3801 / sales@playvox.com
530 Lawrence Expy #905 Sunnyvale, CA 94085