Upcoming Webinars

Retaining Agents with a Mindful Culture:
Methods to Improve the Contact Center Experience

Live at 11:00 am EDT on Tuesday September 21, 2021
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Ensuring Quality Amongst Your Agents: 5 Lessons for eLearning & Training

1:00 pm EDT time on Thursday, October 14 2021
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CX Megatrends to Watch in 2022

Live at 1pm EST on Tuesday, August 10th, 2021
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Upcoming Events

2021 QATC Annual Conference

Virtual - Monday, September 13 - Thursday, September 30

Enterprise Connect Conference & Expo

Virtual - Monday, September 27 -  Wednesday, September 29 

Channel Partners Conference & Expo 2021: Homecoming

Las Vegas, NV - Monday, November 1 - Thursday, November 4 

Call & Contact Centre Expo

ExCeL London - 16 - 17 November 2021

Recorded Webinars

Top Ten Characteristics of a Winning QM Form

Webinars

CX Megatrends to Watch in 2021

Webinars

Don’t Sweat Quality Management:

Tips and Tricks from Sweaty Betty
Webinars

Generational Alphabet Soup:

The recipe to support an inter-generational contact center
Webinars

A Match Made in Heaven:

Playvox’s Agent Optimization Suite and Agyle Time’s Workforce Management Platform
Webinars

Detours:

Five Contact Center Success Stories on the Unexpected Route (Thanks 2020)
Webinars

Quality Management for Digital Customer Service and Support

Webinars

7 Expert Ideas to Improve Capacity Planning

Webinars

Playvox WFM:

Optimizing the Service Heart of Modern Business
Webinars

Leveraging Data

Building Customer Service From the Ground Up
Webinars

QA from Scratch

3 Ingredients You Need to Cook Up the Ultimate QA Program
Webinars

Scaling Your QA

How a Team Of Over 1,000 Remote Agents Achieve Consistent Results
Webinars

Secrets of Workforce Management

Webinars

Up-Selling and Cross-Selling in Customer Service:

Five Proven Strategies to Boost Revenue.
Webinars

El Presente y Futuro de la Cultura del Servicio al Cliente en LATAM

Webinars

Teamwork Makes the Dream Work:

Empowering Agents Within the QA Process
Webinars

Pandemic Pressure

11 Tips to Help Your Customer Service Teams Manage Stress
Webinars

Building the Ultimate Customer Service Workforce

Train, Motivate & Empower Agents
Webinars

Keeping Score

How We Increased CSAT 13% in 90 Days With Improved QA Scorecards
Webinars

Trust the Process

How to Reduce Subjectivity in Your QA Program
Webinars

Keeping CX Fresh

Why a QA Program is Now More Important Than Ever
Webinars

Work From Home

10 Lessons to Elevate Remote Agent Experiences
Webinars

Remote CS Operations

How Agent Experiences Fuel Customer Experiences in a Remote Work World
Webinars
Playvox +1 (415) 854 - 3801 / sales@playvox.com
530 Lawrence Expy #905 Sunnyvale, CA 94085