Security

SOC 2

SOC2 (SOC for Service Organizations: Trust Services Criteria) is a report that provides detailed information and assurance about the controls at a service organization relevant to security, availability, and confidentiality of the
cloud service.

Privacy Shield

Privacy Shield is a program for US companies to demonstrate adequate compliance to EU data privacy standards for the transfer of data from EU to the US.

Data/Network Services

Playvox delivers and supports its services through cloud service provider, Amazon Web Services, that use widely accepted practices and infrastructure to secure customer data. Network services include a combination of dedicated servers and distributed resources.

Further information on our service provider security practices can be found here:
AWS Cloud Security
AWS Compliance Programs

Authentication, Privileges and Roles


Playvox is a cloud-based service. Users log in through a web browser of their choice. Playvox supports standard practices for cloud-based applications to limit access through secured password name and login.  

Named user license: Each user requires a unique login name. User names are created and uploaded only by system administrators.

Password protection by user: Each user creates a unique passcode in association with their username. Users can change pass codes. Complex password conventions are required.

Single Sign On (SSO): The platform can be configured to restrict login access through third-party applications such as Google Sign On, Salesforce Sign On, Zendesk Sign On, Okta, Onelogin, Azure AD and other Identity providers supporting SAML 2.0. Single sign-on allows you to authenticate users in your own systems without requiring them to enter additional login credentials for your Playvox instance.

Site level partitioning: As a cloud-based platform, multiple customer sites can be set up and configured as discrete, partitioned sites from other site or location teams.

User privileges: There are four levels of users – agent, team leader, quality analyst, system administrator. Each has access to a defined set of capabilities and features.  Access privileges are set by system administrators.


At the discretion of customers, the platform and applications can be configured at the user level to restrict/assign access to information, features, and privileges. Specific options include but are not limited to the following:  

IP restrictions: At the discretion of customers, access to the platform can be restricted by specific IP addresses.

User status: There is a complete set of user management tools for platform administrators to manage the status of users which determines access to the platform. Administrators can activate and inactivate users to accommodate seasonality of business and hiring.

Application Restrictions: In addition to user level restrictions, each application can be configured for user privileges.


The platform has the option for an administrator to configure who can receive notifications and announcements on the platform.


The platform has the option for an administrator to set privileges for several functions on the community wall.


All payments for Playvox’s service go through Chargebee. Details about Chargebee’s security and PCI compliance can be found here.


Contact Playvox security team at security@playvox.com