Quality assurance software for Talkdesk
ServiceNow + Playvox

Our ServiceNow integration helps teams:

Create filters to evaluate their most relevant tickets

Filter your ServiceNow calls, emails and chats... And evaluate only the ones that are most important to your customer service.

With our ServiceNow integration you can filter tickets by:
+ Incident
+ Short description
+ Description
+ Predicted
+ Subcategory
+ Customer user id
+ Customer LTV
+ Customer tier

+ Customer notes
+ Dispute
+ Description
+ Impact
+ Category
+ Subcategory
+ Priority
+ Status
+ Contact type
+ Assigned to
+ Resolved by
+ Opened by
+ Incident owner

See what’s happening

Generate reports based on
agent evaluations. Quickly identify areas of improvement and add personalized agent dashboards to give them visibility of their results.

Give your team
real-time feedback

Work collaboratively with your team by allowing them to discuss evaluation results with our built-in collaboration messaging.

Evaluate your customer service tickets, identify areas of improvement and give your team visibility on what can be improved.

To find more about ServiceNow visit:
www.servicenow.com

Trusted by

Customer service quality assurance Plesk
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Yamsafer Customer service quality assurance
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AICPA SOC 2 available Playvox
We know security is very important to you, as it is to us.
Which is why Playvox is SOC 2 compliant.

Why complicate your Quality Assurance process?

Try Playvox for free!
We’ll give you a 15-Day free trial of Playvox Professional.

We know you want to.
Try Playvox Quality and Coaching Apps for free up to 90 days.*

What are you waiting for?
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No credit card needed.
* with minimum annual agreement
Want to learn more about how PlayVox works?
Schedule a product demo
[WEBINAR] Trust the Process: How to Reduce Subjectivity in Your QA Program with Healthy Paws, July 22nd, 11AM EST
Register now!