Evaluate customer service quality your own way

It’s possible to use Playvox without a CRM or service software integration as a standalone software.
Customer service quality assurance software - PlayVox

How it works:

Evaluate your agents or customer service interactions

Upload your customer service interactions by FTP or evaluate interactions by viewing them on your service software and link your interaction to the evaluation result for the agents to view.

Build and customize QA scorecards

Easily build QA scorecards in minutes and customize them according to your needs. Give your agents real-time feedback on scorecard sections or questions to help them improve.

Identify customer service problem

Generate data-driven reports by specific teams, agents, leaders, or analysts, to identify customer service problems and areas
for improvement.

Call center quality assurance

Take your QA process to the next level and effortlessly run QA with Playvox.

You’re in good company, see for yourself

Cognizant Customer service quality assurance
Corsair Customer service quality assurance
eDreams Customer service quality assurance
Concentrix Customer service quality assurance
AICPA SOC 2 available Playvox
We know security is very important to you, as it is to us.
Which is why Playvox is SOC 2 compliant.

Why complicate your Quality Assurance process?

Try Playvox for free!
We’ll give you a 15-Day free trial of Playvox Professional.

We know you want to.
Try Playvox Quality and Coaching Apps for free up to 90 days.*

What are you waiting for?
This is some text inside of a div block.
No credit card needed.
* with minimum annual agreement
Want to learn more about how PlayVox works?
Schedule a product demo
[WEBINAR] Trust the Process: How to Reduce Subjectivity in Your QA Program with Healthy Paws, July 22nd, 11AM EST
Register now!