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CX Megatrends to Watch in 2022

Live at 1pm EST on Tuesday, August 10th, 2021

With the first half of 2021 behind us, we’re looking ahead to 2022 to better prepare for expected  changes in how companies interact with customers in and beyond the contact center. Many of the trends that emerged this year are becoming the realities of next year. 

We invite you to attend our panel discussion and hear from experts on analytics, artificial intelligence, cloud technologies, digital channels, and more. We will also discuss the CRM as a contact center communications platform, engaging a remote workforce, providing equal opportunity to the remote workforce, and welcoming Gen Z workers. Get all of your most pressing questions answered.

You’ll learn:

  • How customer demands for digital engagement are changing
  • How to minimize turnover with agent engagement
  • Best practices for handling service inquiries over social channels

Your Host:


Kristyn Emenecker

Chief Product & Strategy Officer, Playvox

Join the Webinar!

If you are unable to attend, then provide your information and we will email you the recorded webinar so you don't miss out!