Building a quality assurance program from the ground up is no easy feat, even for the most well-established of companies. Quality assurance is the foundation of any prosperous customer service operation, which means having a strong base is crucial.
In a lot of ways, building a QA program is like creating a recipe from scratch. So what are the various ingredients and measurements needed to make it a success?
Join Maria Mitchell, Sr. Support QA Program Manager from Okta, a leading independent identity provider, for a chat on how they improved the customer experience by empowering agents to effectively prevent and resolve issues through their Love Our Customers Initiative.
Sr. Support QA Program Manage
Customer Success Manager