Agent Experiences Fuel Customer Experiences

With today’s ever-shifting climate, more companies are moving their customer service teams to a work from home model. Turo, the biggest peer-to-peer car sharing marketplace, sets itself apart by empowering agents. Founded in 2009, Turo has scaled fast, while improving customer experience. In the last two years, the number of Turo agents has tripled to 400, in four countries across multiple BPOs.

You will learn:

• How to create a remote work delivery model across internal agents and BPOs
• Effective remote coaching, learning, and rewards strategies
• Eight key ways to improve the agent experience

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