Ask the Experts: How to Prepare Your Contact Center for 2022

Among the bright spots of 2021, we can count the many ways contact centers around the world rose to the occasion, improved their organization’s customer experience, and achieved big goals. As we turn the corner into 2022, it’s also important to reflect upon the lessons learned and how to build on these experiences to make your contact center agents, processes, and operations the best they can be. 

Join this lively and highly interactive webinar where three Playvox executives discuss strategic and practical ways to prepare your organization for the coming year. Bring your questions, and make it a great 2022!

You will learn:

• How your contact center can be more strategic in its operations and deliver on ambitious CX goals
• How channel partner relationships are changing and what you need to do to ensure ongoing growth via the channel
• How to capitalize on your successes for the coming year through improved communication, coordination, and collaboration

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