Ask the Experts: How to Prepare Your Contact Center for 2023
Among the bright spots of 2022, we can count the many ways contact centers around the world rose to the occasion, improved their organization’s customer experience, and achieved big goals. As we turn the corner into 2023, it’s also important to reflect upon the lessons learned and how to build on these experiences to make your contact center agents, processes, and operations the best they can be.
Join this lively and highly interactive webinar where three Playvox executives discuss strategic and practical ways to prepare your organization for the coming year. Bring your questions, and make it a great 2023!
You’ll learn how to:
- Create more efficiency in your core contact center processes
- Understand your customers’ emotional loyalty and how it can help you retain their business
- Do more with less and reduce operational costs
- Refine the employee and employer connection to drive less quiet quitting and more employee engagement
Chief Product & Strategy Officer, Playvox
VP Product Marketing, Playvox
Principal, Market Tuning Group