Generational Alphabet Soup: The recipe to support an inter-generational contact center
Baby boomers, GenX, Millenials and now GenZ – we are embarking on an age where four distinct and differentiated generations make up our contact center teams, and managing, motivating and inspiring this span can leave even the most experienced leaders searching for a new recipe.
In addition to the challenges presented by the pandemic, we have now added a whole new layer of complexity in the form of vastly different approaches to, and perspectives on, the nature of work. The good news is that the hallmark of a great chef is the ability to elevate each flavor to create something unforgettable. We discuss how to use the multigenerational aspect of your team not as a source of heartburn but as a source of delight.
- How to maximize scheduling efforts for multigenerational preferences
- Best practices for coaching and development
Vice President, Product Marketing at Playvox
Jennifer Waite, is a customer experience and contact center industry leader. When not working to implement market strategies for our cloud-native Workforce Engagement Management solutions, you might find her supporting her favorite non-profit organizations such as being a longtime donor for the American Red Cross or baking treats for family, friends and local senior organizations.