Ensuring Quality Among Your Agents: 5 Lessons for eLearning & Training
In The Karate Kid, karate master Mr. Miyagi famously guided Daniel with, “You trust the quality of what you know, not quantity”. While we can’t all be karate masters, by putting the right lessons into practice, you too can reach levels that would make Mr. Miyagi proud. All you have to do is make the commitment to always be learning. To help prepare you for this endeavor, we’re sharing our secrets on how to be the best possible teacher when it comes to elearning and training.
What really matters when it comes to the effectiveness of your content? Is it the quality? The delivery? Or proven understanding? While there is no black or white answer, what you can do is take the steps that are tried and true and apply them to your message.
Join this interactive experience as our own Playvox experts reveal the lessons that have made a powerful impact on their own contact center journeys.
- Cost vs benefit: How much is enough training and how do you measure the effectiveness?
- How to adjust your material to win the appetite of the audience
- How to deliver content in a way that is relevant and in context with your goals
Chief Product & Strategy Officer, Playvox
Chief Product and Strategy Officer, Kristyn Emenecker, is a leading voice in the workforce enablement and contact center industry. When she’s not cooking up new product solutions for Playvox customers, you can find her whipping up something delicious in the kitchen or doing the mom thing as an advocate for kids with hearing loss.
Jennifer Waite, is a customer experience and contact center industry leader. When not working to implement market strategies for our cloud-native Workforce Engagement Management solutions, you might find her supporting her favorite non-profit organizations such as being a longtime donor for the American Red Cross or baking treats for family, friends and local senior organizations.