Flipping the Script: Turning the Great Resignation into the Great Retention
According to Salesforce, 71% of customer service agents have considered leaving their job in the past six months and 69% have considered leaving customer service roles entirely. This is a problem for everyone trying to hire in today’s employment market. One of the biggest challenges that contact centers have faced since the start of the pandemic is that employees are demanding more from their employer and if they don’t get what they want from you, they will find another company that will meet their needs. This means that you not only have to create a workplace that defines you as an Employer of Choice, but you also must make sure that you continue to drive towards that goal while creating opportunities within your organization for your employees to continue to grow into roles that keep them on your team.
- The reasons why employees leave
- The areas you should focus on to attract and maintain talent
- How to create growth opportunities for your team members within your organization
Jennifer Waite, is a customer experience and contact center industry leader. When not working to implement market strategies for our cloud-native Workforce Engagement Management solutions, you might find her supporting her favorite non-profit organizations such as being a longtime donor for the American Red Cross or baking treats for family, friends and local senior organizations.