Leading a Multigenerational Workforce

More than 50 percent of the workforce is currently made up of Millennials and Gen Z workers. At the same time, more people than ever before are working past the typical retirement age of 65. This poses unique challenges for contact center leaders who are building and managing teams that represent a range of generations. Managed effectively, this diversity also offers unprecedented opportunities to excel in providing exceptional customer experiences.

You will learn:

• How individual experiences define perspectives and work habits
• How to create synergies within multigenerational teams
• How to ensure your team members’ well-being
• Tips for creating highly successful teams

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