Meaningful Interactions: How to Coach Your Agents Using Human Connection

Some people have a natural gift for speaking with, and connecting to, other people. Others may need a little bit of (you guessed it) coaching. Everyone also learns and absorbs feedback differently. Mastering a conversational comfort level leads to deeper business connections, which then drives revenue and nurtures the customer relationship. Join industry veterans, Ashley Dukat, Senior Campaign Manager, Events at Playvox and Michael Robinson, of The Event Voice to learn how to create meaningful business interactions with your agents by:

You will learn:

• Mentally preparing yourself for coaching conversations
• Reading and displaying effective body language
• Identifying extroverts vs introverts and flexing to various communication styles
• Identifying the best form to coach individuals, one size does not fit all

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