Playvox Insider Webinar

Now and Next: Salesforce and Playvox WFM

Thursday, September 7th, at 4:30 PM ET

Finding ways to connect disparate systems to drive improved customer and agent experiences is top of mind for most operational teams. Join Playvox experts, Gloria Ma and Josh King, as they walk you through the latest in connected technology with Salesforce and Playvox WFM. We will discuss how Playvox WFM and Salesforce work together seamlessly today to drive efficiencies and what’s coming next. You won’t want to miss this if you have Salesforce as a CRM and are leveraging any of the Playvox Workforce Engagement Management (WEM) Solutions!

You’ll Learn:

  • The ways Salesforce and Playvox WFM work together to automate forecasting and scheduling
  • How customers are using the current pop-up utility for agents
  • What’s coming next with Supervisor and Agent dashboards and support for Messaging and omni-channel flows

Your Hosts:

Now and Next: Salesforce and Playvox WFM

Gloria Ma

Product Owner, WFM Platform Apps,

Now and Next: Salesforce and Playvox WFM

Josh King

Pre-Sales Solutions,

Join us

Join us live on Thursday, September 7th, 2023 at 4:30 PM ET. If you can’t make it at that time, be sure to register so we can send you the full webinar recording.