Playvox and Zendesk: Better Together - WEM Solutions to Grow Your Pipeline

t’s no secret that the best customer experiences are built with Zendesk. And the best agent experiences are built with Playvox. What happens when these two solutions work in concert together for a customer advocacy team? Magic.

But don’t take our word for it. Zendesk uses Playvox Workforce Management on their global Customer Advocacy team. They know firsthand just how powerful the combination is. One Zendesk partner grew their sales pipeline by $1M in 90 days by adding Playvox to their solution portfolio. This brief demonstration will highlight how you can increase revenue by selling Playvox workforce engagement management, as well as:

  • How to automatically access and distribute customer interactions to QA staff
  • How to prioritize interactions for evaluation by filters native to a customer’s Zendesk configuration
  • How AI powers forecasting and scheduling based on rolling 12-month cycles
  • How Zendesk customers can enable real-time visibility into concurrency on digital channels, accurately handle time measurements, and track entire interactions
Your Hosts:
Carver Matheidas
VP Channels at Playvox
JD Horton
Senior Solutions Consultant, WFM