Webinar

Your Contact Center Metrics are Outdated (Here’s What You Should Measure Instead)

Live on Tuesday, October 26 at 2:00pm EST

Your contact center is in constant motion, as customer behaviors, channel preferences, and organizational goals evolve. Along with these changes, metrics and KPIs evolve as well. Contact centers that rely on traditional metrics, mostly related to phone interactions, run the risk of being left behind. Your contact center needs to adjust operational metrics to stay aligned with providing an exceptional customer experience and meeting company objectives.

Join us Tuesday, Oct. 26 at 2 EST to learn how you can stay in front of the right metrics, and ensure CSAT and the customer experience are always front and center.

You’ll Learn:

  • Communication chanel trends and which KPIs are most important to track for each
  • How to analyze what drives customers to get in touch and tie those drivers back to operations that impact the customer experience
  • The business goals behind specific KPIs and how they impact customer experience

Your Hosts:

Your Contact Center Metrics are Outdated (Here's What You Should Measure Instead)

Emily Gray

VP, Customer Success at Playvox

Join the Webinar!

Join us live on Tuesday, October 26 at 2:00pm EST. If you can’t make it at that time, be sure to register so we can send you the full webinar recording.