Playvox named for the fifth consecutive quarter as a leader on the G2 Grid Report for Contact Center Quality Assurance

Top rated Workforce Engagement Management platform that unlocks the potential in every employee and every interaction.

Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands and proudly serves expanding DX pioneers such as Noom, NuBank, SoFi, Stitch Fix, Twitter, and Zendesk.

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Playvox’s G2 Rankings

Playvox tops the field with a higher satisfaction score than any other Contact Center Quality Assurance provider, according to the G2 Fall 2021 Report. Playvox earned 24 G2 badges, including the following:

  • Momentum Leader
  • Best Usability
  • Best Meets Requirements
  • Users Most Likely To Recommend
  • Best Relationship

How We Stack Up

G2 scores products in the contact center quality assurance software category based on data sourced from product reviews and data aggregated from online sources and social networks.

Playvox is a high-performing leader in the contact center quality assurance software category.

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Our Biggest Wins

94%
Ease of Use

From quality assurance automation, better training and onboarding, easy KPI tracking, flexible scorecards, and so much more, we’re like cruise control for your customer service operations.

96%
Quality of Support

We see challenges as opportunities. We love helping our customers overcome obstacles, no matter how big or small.

95%
Meets Requirements

We know how frustrating is it when a purchase does not work out as planned. We listen carefully to your needs and ensure our product is able to meet your requirements and exceed your expectations.

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Why Our Customers Love Us

As customer service and experience continues to become more crucial, we owe it all to our happy customers who have helped us be named a leader. At Playvox, we believe in the power of our values - they inform how we interact every single day with our customers.

Don’t just take our word for it. Read what our customers have to say.

“Fast, reliable, analytical, easy to navigate. Also, you can add notes under each scoring parameter to better explain the reason for the markdown and also you can check what are the points that you need to consider to achieve this specific parameter.”
Aly E.

“It is very user friendly, both for team leaders, analysts and agents. It fulfills very well the objective of getting rid of spreadsheets: it allows to automate tasks that were very manual until now. It is very customizable. And its support team is simply top level!”
Celeste P.

“I like the design. It’s simple and efficient. You can clearly focus on your shortcomings and work on it to overcome them. Playvox is constantly seeking ways to enhance the joyful experience from the user’s perspectives.”
Waqas D.

View Our G2 Reviews

We Celebrate Our Customers’ Success

How a Gaming Company Decreased their AHT from 12 to 14 minutes to under 10

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How a Meal Delivery Company Builds Its CSAT With Robust Quality Assurance Program

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How Car-sharing company gains consistency in its Evaluations across its BPO contact centers.

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