Zendesk Chat + Playvox

Ensure the best customer engagement on your chat and messaging by implementing an Agent Optimization Suite.

Quality assurance for Zendesk Chat and Support

Our Zendesk Chat integration helps teams:

Filter most important chats
and messages

Evaluate customer interactions.

Choose the kinds of chats and messages
to evaluate.

Filter by:
+ Call duration
+ First resolution time
+ ReplyTime
+ Status
+ Priority
+ among many others.

Identify customer
service problems.

Generate reports based on evaluations results. Identify areas in which your agents need to improve and give them visibility of their results.

Give your agents real-time feedback

Based on specific customer interactions in their evaluation results.

Build real time collaboration around customer service teams to keep all stakeholders actively engaged in the quality assurance process.

Customer Service KPIs

Transform your QA process and centralize
all your quality operations.

To find more about Zendesk visit:  www.zendesk.com

Other Playvox customers

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AICPA SOC 2 available Playvox
We know security is very important to you, as it is to us.
Which is why Playvox is SOC 2 compliant.

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