Recorded Webinar: How to Transform CX Related Articles Recorded Webinar: 7 Expert Ideas to Improve Capacity Planning Recorded Webinar: Driving Down Repeat Contact Recorded Webinar: Forecasting and Scheduling on Digital Channels Recorded Webinar: The Secrets of WFM 801 Filed under - Recorded Call Centre and Customer Experience Webinars, Emily Gray, Katie Stabler, Paul Pember, Playvox Changing communication preferences are causing headaches, as the necessary digital enhancements require significant changes to people, processes and technologies. Tasks – such as tracking customer history, moving conversations across channels and adding additional software – are proving problematic. Enter our panellists. Experienced in leading digital transformation projects of all shapes and sizes, they will share their top tips for designing excellent digital experiences in this jam-packed webinar. Agenda Introductions – Jonty Pearce, Call Centre Helper Katie Stabler, CULTIVATE Click here to view the slides Paul Pember, Customer Service Specialist Click here to view the slides Emily Gray, Playvox Click here to view the slides Topics Discussed The keys to designing excellent digital experiences Where can contact centres increase digital engagement? Omnichannel opportunities to wow customers How to spot frictions in digital journeys Critical measures to track digital success Top tips from the audience Winning tip – “Create a customer listening path, decide what you want to know and plot these against your customer journey.What do you hear?Focus on these things, you will notice a reduction in complaints and contact volumes if you remove friction “ thanks to Becky8 Original Webinar date: 3rd February 2022 Panellists Katie Stabler CULTIVATE Paul Pember Customer Service Specialist Emily Gray Playvox Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Playvox Author: Jonty Pearce Published On: 28th Jan 2022 - Last modified: 25th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Emily Gray, Katie Stabler, Paul Pember, Playvox Recommended Articles Recorded Webinar: 7 Expert Ideas to Improve Capacity Planning Recorded Webinar: Driving Down Repeat Contact Recorded Webinar: Forecasting and Scheduling on Digital Channels Recorded Webinar: The Secrets of WFM Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter