Centralized and integrated Quality Assurance, Performance Management, Coaching, Learning, Voice of the Customer, Agent Motivation and Workforce Management software.
Manage your entire customer service team with a single platform that integrates with your current systems and environment.
Ensure quality performance is always monitored, measured, trained, recognized and rewarded.
Move away from spreadsheets and manual QA processes for chat, support tickets, and text-based interactions to easily evaluate and identify customer service problems in real-timeDiscover Playvox Quality
Better training, onboarding and compliance with a learning management system designed for customer service teams. Easily create learning micro-sessions or entire courses with quizzes to check comprehension.Discover Playvox Learning
Your business is unique. So are your KPIs. Easily create custom KPIs to track, recognize and reward individual or team performance.Discover Playvox Performance
Our agent-centric surveys unite CSAT and NPS survey results with agent performance to better measure and improve customer service.Discover Playvox Voice of the Customer
“We needed a way to manage our support quality assurance evaluations that integrated with Zendesk and allowed customized access to managers and team leads, as well as a platform that could provide metrics for all our QA heuristics. Playvox had this functionality and integration, along with a number of bonus features. Our sales team is now using it to manage their coachings as well.”
Manager of Self-Service and Content at ShipStation
"Playvox has been a game changer for us ever since we onboarded it as a QA tool for Support interactions almost 2 years back. At BrowserStack, “Quality” forms the basis of everything we do. Whether it is our products, the support or the overall customer experience, we always look to better it. Playvox has helped us do exactly that. Our 98% CSAT is a testimony".
Director Global Customer Support & InfoSec Support
“I love Playvox because of the ability to track my goals either daily, weekly or monthly. Also [as agents] we are able to select custom dates to track our QA several months at the time and follow the team progress”
“PlayVox was the best alternative for a QA software, as it offered multiple features such as quality, performance and coaching. The major usability of Playvox is that everything is aggregated in one centralized place.”
Quality Assurance Manager