Running quality assurance on Spreadsheets?
PlayVox is the modern quality assurance platform for customer service teams. Evaluate, coach, train and motivate your agents in one centralized place.
We are helping improve the customer experience and service quality of leading brands worldwide:
Our Quality Monitoring Software integrates with multiple CRM and service software.
Find Interactions Using
With PlayVox you can create and personalize filters that allow you to find the interactions you want to evaluate.
Evaluate your agents
Create Scorecards from scratch or personalize existing templates to evaluate agent interactions.
Generate different types of reports based on your agents’ performance and their evaluation results.
Using reports you can easily identify areas of improvement and enhance your entire QA process.
➤ Increase agent performance and productivity by keeping them motivated
➤ Automate and save time in your quality assurance process
➤ Train and coach agents by using continuous, real-time feedback
➤ Keep track of agent and team improvement over time