Centralized and integrated Quality Assurance, Performance Management, Coaching, Learning and Agent Motivation software. Playvox integrates with multiple CRM and service software, or can be used as standalone software!
A single platform to control
Manage your entire customer service team with a single platform that integrates with your current systems and environment.
Centralize and automate your entire QA process
This ensures quality performance is always being monitored, measured, trained, recognized and rewarded.
"We use PlayVox as a unifying platform in all our offices: China, Poland, US and Spain. It allows us to set up the same standards and provide a more flexible learning schedule". Emilia Solnica / Training Manager Webinterpret
“I love PlayVox because of the ability to track my goals either daily, weekly or monthly. Also [as agents] we are able to select custom dates to track our QA several months at the time and follow the team progress”
Jose Maldonado / Agent Step Up For Students
“PlayVox was the best alternative for a QA software, as it offered multiple features such as quality, performance and coaching. The major usability of PlayVox is that everything is aggregated in one centralized place.” Alexey Krasnichenko / Quality Assurance Manager. Plesk
"Playvox has been a game changer for us ever since we onboarded it as a QA tool for Support interactions almost 2 years back. At BrowserStack, “Quality” forms the basis of everything we do. Whether it is our products, the support or the overall customer experience, we always look to better it. Playvox has helped us do exactly that. Our 98% CSAT is a testimony".
Prasun Choudhury Director Global Customer Support & InfoSec Support
“I love Playvox because of the ability to track my goals either daily, weekly or monthly. Also [as agents] we are able to select custom dates to track our QA several months at the time and follow the team progress”
Jose Maldonado Agent
“Playvox is a very useful tool that makes quality checks faster, easier, and more comprehensive.”
Logan Weir Team Leader
“PlayVox was the best alternative for a QA software, as it offered multiple features such as quality, performance and coaching. The major usability of Playvox is that everything is aggregated in one centralized place.”
Alexey Krasnichenko Quality Assurance Manager
“We needed a way to manage our support quality assurance evaluations that integrated with Zendesk and allowed customized access to managers and team leads, as well as a platform that could provide metrics for all our QA heuristics. Playvox had this functionality and integration, along with a number of bonus features. Our sales team is now using it to manage their coachings as well.”
Sarah Holdgrafer Manager of Self-Service and Content at ShipStation
We know security is very important to you, as it is to us. Playvox is SOC 2 compliant.
SOC 2 SOC2 (SOC for Service Organizations: Trust Services Criteria) is a report that provides detailed information and assurance about the controls at a service organization relevant to security, availability, and confidentiality of the cloud service.
Privacy Shield is a program for US companies to demonstrate adequate compliance to EU data privacy standards for the transfer of data from EU to the US.