AI-infused solutions powering exceptional experiences
What happens when you combine your contact center technology with Playvox’s real-time AI-infused forecasting and experience insights? More precise staffing. Higher quality interactions. KPIs that keep clients coming back.
Saved in costs annually
Increase in agent productivity
Improvement in CSAT
Reduction in handle time
Reduction in forecasting and scheduling complexity
Top customer service teams use Playvox
Transform contact center operations with
Playvox Workforce Engagement Management
Forecast staffing precisely without sacrificing service
Playvox WFM helps you reduce staffing costs and improve service levels with smarter, simpler forecasting, scheduling, and reporting — all with the real-time insights that allows you to adjust as your business changes
Leverage AI and automation to simplify scoring and automate coaching feedback to create stronger experiences
Forget spreadsheets and manual procedures. Easily infuse AI into the scoring and feedback process to surface problems quickly and take the right action faster.