An agent optimization suite to evaluate, improve & inspire agent performance

Empower agents, team leaders, QA analysts and managers with capabilities and real-time intelligence needed to delight customers and boost revenue.

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Optimize agent performance at every stage

Centralized and integrated Quality Assurance, Performance Management, Coaching, Learning and Agent Motivation software.
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Playvox integrates with multiple CRM and service software, or can be used as standalone software!

A single platform to control

Manage your entire customer service team with a single platform that integrates with your current systems and environment.

Centralize and automate your entire QA process

This ensures quality performance is always being monitored, measured, trained, recognized and rewarded.

Trusted by leading brands worldwide.

August customer service quality assurance process with PlayVox
Monese customer service software - Playvox
ibotta service quality process - Playvox
Plesk customer service quality with PlayVox - Playvox
Shipstation customer service quality - Playvox
Turo QA process with PlayVox - Playvox
Quality assurance for Honestbee - Playvox
Quality assurance process for Wildworks - Playvox

Recognize, motivate and incentivize agents to outperform others

Optimize your quality assurance process - Playvox

Move away from spreadsheets

Easily evaluate and identify customer service problems.
Give agents real-time feedback and maintain control of all your operations in one centralized place.

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Take your QA Process to the next level
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Monitor quality and measure your service more efficiently while driving continuous agent improvement.

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Coach and train customer service agents - Playvox
Recognize customer service agents - Playvox

Boost your customer service team’s performance

Optimize your quality operations and empower your agents by giving them visibility and real-time feedback on what they can improve. Keep them trained and updated.

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"We use PlayVox as a unifying platform in all our offices: China, Poland, US and Spain. It allows us to set up the same standards and provide a more flexible learning schedule".

Emilia Solnica / Training Manager
Webinterpret‍

Plesk on their quality assurance process with PlayVox

“I love PlayVox because of the ability to track my goals either daily, weekly or monthly. Also [as agents] we are able to select custom dates to track our QA several months at the time and follow the team progress”

Jose Maldonado / Agent
Step Up For Students

Plesk on their quality assurance process with PlayVox

“PlayVox was the best alternative for a QA software, as it offered multiple features such as quality, performance and coaching. The major usability of PlayVox is that everything is aggregated in one centralized place.”
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Alexey Krasnichenko / Quality Assurance Manager.
Plesk

Webinterpret on their customer service and quality assurance process
Browserstack-quality-assurance-Playvox
"Playvox has been a game changer for us ever since we onboarded it as a QA tool for Support interactions almost 2 years back. At BrowserStack, “Quality” forms the basis of everything we do. Whether it is our products, the support or the overall customer experience, we always look to better it. Playvox has helped us do exactly that. Our 98% CSAT is a testimony".

‍Prasun Choudhury
Director Global Customer Support & InfoSec Support
StepUp-for-students-quality-assurance-Playvox
“I love PlayVox because of the ability to track my goals either daily, weekly or monthly. Also [as agents] we are able to select custom dates to track our QA several months at the time and follow the team progress”

Jose Maldonado
Agent
“Playvox is a very useful tool that makes quality checks faster, easier, and more comprehensive.”

Logan Weir
Team Leader
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“PlayVox was the best alternative for a QA software, as it offered multiple features such as quality, performance and coaching. The major usability of PlayVox is that everything is aggregated in one centralized place.”

Alexey Krasnichenko
Quality Assurance Manager.
“We needed a way to manage our support quality assurance evaluations that integrated with ZenDesk and allowed customized access to managers and team leads, as well as a platform that could provide metrics for all our QA heuristics. Playvox had this functionality and integration, along with a number of bonus features. Our sales team is now using it to manage their coachings as well.”

Sarah Holdgrafer
Manager of Self-Service and Content at ShipStation.

Why complicate your Quality Assurance process?

Try Playvox for free!
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AICPA SOC 2 available Playvox
We know security is very important to you, as it is to us.
Which is why Playvox is SOC 2 compliant.