Everything you need to evaluate service quality in one centralized place
Playvox is a quality assurance software that simplifies your work and allows you to accomplish better results, no matter the channel or size of your customer service team.
Easily evaluate, filter and prioritize customer interactions. Assign quality workloads and give real-time feedback. Playvox integrates with multiple CRM and service software, or can be used as a standalone software!
Take action based on real data
See the big picture without any hassle. Generate quality and performance reports to identify customer service problems and empower your agents to change those behaviors.
Get better results
Improve customer service by coaching and training your agents to quickly change bad behaviors, and motivate them to deliver Perfect Customer Interactions.
Trusted by leading brands worldwide.
Transform your QA Process across all omnichannel customer interactions
Move away from spreadsheets
Easily evaluate and identify customer service problems. Give agents real-time feedback and have control of all your operations in one centralized place.
Optimize your quality operations and empower your agents by giving them visibility and real-time feedback on what they can improve. Keep them trained and updated.
"We use PlayVox as a unifying platform in all our offices: China, Poland, US and Spain. It allows us to set up the same standards and provide a more flexible learning schedule". Emilia Solnica / Training Manager Webinterpret
“I love PlayVox because of the ability to track my goals either daily, weekly or monthly. Also [as agents] we are able to select custom dates to track our QA several months at the time and follow the team progress”
Jose Maldonado / Agent Step Up For Students
“PlayVox was the best alternative for a QA software, as it offered multiple features such as quality, performance and coaching. The major usability of PlayVox is that everything is aggregated in one centralized place.” Alexey Krasnichenko / Quality Assurance Manager. Plesk
"Playvox has been a game changer for us ever since we onboarded it as a QA tool for Support interactions almost 2 years back. At BrowserStack, “Quality” forms the basis of everything we do. Whether it is our products, the support or the overall customer experience, we always look to better it. Playvox has helped us do exactly that. Our 98% CSAT is a testimony".
Prasun Choudhury Director Global Customer Support & InfoSec Support
“I love PlayVox because of the ability to track my goals either daily, weekly or monthly. Also [as agents] we are able to select custom dates to track our QA several months at the time and follow the team progress”
Jose Maldonado Agent
“PlayVox is a very useful tool that makes quality checks faster, easier, and more comprehensive.”
Logan Weir Team Leader
“PlayVox was the best alternative for a QA software, as it offered multiple features such as quality, performance and coaching. The major usability of PlayVox is that everything is aggregated in one centralized place.”
Alexey Krasnichenko Quality Assurance Manager.
“We needed a way to manage our support quality assurance evaluations that integrated with ZenDesk and allowed customized access to managers and team leads, as well as a platform that could provide metrics for all our QA heuristics. Playvox had this functionality and integration, along with a number of bonus features. Our sales team is now using it to manage their coachings as well.”
Sarah Holdgrafer Manager of Self-Service and Content at ShipStation.
