Running your Quality Assurance Process on spreadsheets?

PlayVox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.

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We are helping improve the customer experience and service quality of leading brands worldwide:

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Trusted by leading brands worldwide

Amazon quality assurance process with PlayVox

You're in good company
See what our customers say about PlayVox

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...Previously, our measurements of customer satisfaction weren’t streamlined with the QA program. PlayVox has helped us to see a correlation between the two, and easily identify trends and opportunities for improvement that we can act upon to ensure our customers have the best experience possible."

Amanda James
Manager of Executive Escalations

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We have seen significant improvement in agent performance and early signs of higher customer satisfaction.”

Emilia Solnica
Training Coordinator

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PlayVox was the best alternative for a QA software, as it offered multiple features such as quality, performance and coaching. The major usability of PlayVox is that everything is aggregated in one centralized place.”

Alexey Krasnichenko
Quality Assurance Manager

Plesk on their quality assurance process with PlayVox

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...Agents, no longer have the feeling that they are just being evaluated; they now know they can also participate and have the option to be coached on something they are not doing correctly, or rewarded whenever they are giving outstanding results. This is very positive and motivating for them..."

Emilia Solnica
Training Coordinator

Our Quality Assurance Software integrates with the following CRM and Service Software

Watch how PlayVox Works

➤ Get rid of multiple working tabs and centralize all data in one place
➤ Increase agent performance and productivity
➤ Empower your agents by giving them visibility and real-time feedback on what they can improve
➤ Keep your agents and customer service team trained and updated with our Learning Management System
➤ Motivate and recognize your agents for their good performance

Why use PlayVox?

Every perfect omnichannel customer experience starts with a successful QA program

Start building a successful omnichannel
QA program

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Build a successful omnichannel quality assurance program with

Why Use PlayVox?

➤ Increase agent performance and productivity
➤ Empower your agents by giving them visibility and real-time feedback on what they can improve
➤ Keep your agents and customer service team trained and updated with our Learning Management System
➤ Motivate and recognize your agents for their good performance

Running your Quality Assurance Process on spreadsheets?

PlayVox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.

We are helping improve the customer experience and service quality of leading brands worldwide:

Trusted by leading brands worldwide

Our Quality Assurance Software integrates with the following CRM and Service Software

Why use PlayVox?

Watch how PlayVox works

Every perfect omnichannel customer experience starts with a successful QA program

Why Use PlayVox?