Empower agents, team leaders, QA analysts, workforce schedulers, and managers with the capabilities and real-time intelligence needed to delight customers and boost revenue.
Improve efficiency by ditching the spreadsheets. Automate your workflows, scheduling, and auditing through our simple yet powerful WEM solutions.
Our digital-first software unlocks the potential in every employee and every interaction no matter where they are located. Break down the access and equality barriers of the past.
WEM for the digital era. Build an environment where the right people with the right training are available and ready to answer the needs of every customer.
Built from the ground up for omnichannel contact centers, Playvox WFM helps you improve your service levels and reduce staffing costs while simplifying forecasting, scheduling, and reporting.
Playvox WFMMove away from spreadsheets and manual QA processes for chat, support tickets, and text-based interactions to easily evaluate and identify customer service problems in real-time.
Playvox QualityYour business is unique. So are your KPIs. Easily create custom KPIs to track, recognize and reward individual or team performance.
Playvox PerformanceOur agent-centric surveys unite CSAT and NPS survey results with agent performance to better measure and improve customer service.
Playvox VoC
“The Playvox team were with us throughout the whole [implementation] process. They met with us, they made sure our data was right, they were responsive. Their support is what made us successful.”
Erin Filsinger
Director of Workforce Management
“We ultimately chose Playvox Workforce Management because it was by far the most robust and customizable tool out of all of the options we reviewed. It was a pretty easy decision for us.”
Kayla Roden
Manager of CX Operations
“The joy of working with Playvox is that they get the Afterpay Way. Our business is continually changing, and we need a partner that gets that and adapts with us.”
Yvonne Gilmour
Head of Service Delivery
