Creating a thriving remote workforce.
A single view for every employee, everywhere.
WFM gives you a real-time view across every agent and channel. You forecast, schedule, manage adherence, and keep your plan on track no matter where the work is done.
No more barriers to training access.
Break the training access barriers by moving to new, engaging multimedia courses with Playvox Learning. Give everyone access to the same success and growth.
Equal access to development opportunities.
Playvox unlocks equal access for all, so your QM and development teams don’t miss a beat. Assess, acknowledge, calibrate, and coach skill gaps with the same experience everywhere.
Reward successes of any employee, anywhere.
Recognize your team members with digital badges, earn Karma Points to spend in a customized online store, and share accomplishments and recognition on a community wall.
Remote workforce solutions for the digital world.
Create equal learning access.
Create and maintain robust knowledge containers to train users on a sequence of courses. Flexibly assign and deliver across every agent, internal or outsourced, home or office.
Elevate all employees.
Deliver exceptional work experiences daily, through more effective growth and development that’s equally accessible to every employee, everywhere. CX operations mastery just got easier.
With Playvox, agents have a community wall to give kudos, exchange ideas and ask questions. Like a virtual water cooler, build connectedness regardless of work location.