Playvox is a Quality Assurance Software that lets you have total control of your service quality by evaluating your calls to identify customer service problems
Playvox is a Call Center Quality Assurance software where you can monitor quality on your RingCentral calls without the use of spreadsheets and optimize your quality assurance process.
A highly-scalable quality assurance process that supports the power offered by Helpshift’s machine learning, AI and chatbots. Monitoring and improving customer service in one centralized place.
Your most important Help Scout conversations, quality assurance scorecards, automatic workload assignment and data-driven reports in one centralized place.
Extend the value of your Genesys PureEngage contact center platform with centralized and automated QA, performance management, coaching, learning and agent motivation tools.