Playvox is Making Headlines

Playvox is unlocking the full potential of every employee and making operational excellence an everyday reality in contact centers around the world. Read the latest news and check out the accolades we’ve received for our top-rated Workforce Engagement Management platform.

News & Awards

Playvox is a Leader in Contact Center Quality Assurance

Playvox has been named a leader in the G2 Grid® Report for Contact Center Quality Assurance since 2021. We hold the highest user satisfaction score, outperforming industry giants. A few of our 24 badge accolades include:

  • best meets requirements
  • best relationship
  • best results
  • best usability
  • easiest setup
  • easiest administration
  • easiest to use
  • users most likely to recommend

Delivering Our Best to Customers Everyday

News & Awards

Playvox Workforce Management Prioritizes Emotional Loyalty

Kristyn Emenecker, chief product and strategy officer at Playvox, shares a secret ingredient for long-term business success.

News & Awards

Top Rated in Call Center Workforce Optimization

Playvox earned a Top Rated award for Call Center Workforce Optimization Software based entirely on feedback from our customers.

News & Awards

Best Workforce Management Solution

Playvox Workforce Management took the top solution spot in CUSTOMER Magazine’s 2021 Contact Center Technology Awards