We’re on a mission to build software and relationships that power operational excellence in service teams globally

Culture-Forward

At Playvox, We know that exceptional employee engagement produces extraordinary customer experiences, and we love creating software that helps our customers unlock the full potential in every employee and interaction.

Digital-First

Playvox powers the world’s fastest-growing brands and proudly serves expanding digital experience (DX) pioneers such as Noom, NuBank, SoFi, Stitch Fix, Twitter and Zendesk.

Cloud-Native

Our agent-empowering products live seamlessly in the modern support operations ecosystem with software like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk.

Agent-Centric

We believe customer service agents deserve the right software to deliver exceptional customer experiences. When agents have great tools, they become more satisfied brand ambassadors who deliver extraordinary customer experiences. With better customer experiences, customer loyalty improves, net promoter scores improve, and customer lifetime value increases. And that improves the bottom line.

The Playvox ABC’s

We pride ourselves on a set of company values that keeps us honest, kind, and people-first.‍

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‍Always Be Learning

We want to be better every day.

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Be a Good Human

We do the right thing, always.

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Change is Good

We don’t fear change. We love being out of our comfort zone.

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Do it Now

We move fast. We don’t procrastinate. We’re determined.

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Enjoy the Little Things

We’re grateful. We’re present. We focus on what matters.

History


Playvox was founded in 2012 by Oscar Giraldo, who spent time crafting the business with just a handful of employees.


In 2019, the company went from 22 employees to more than 175 as of August 2021.


In February 2020, Playvox acquired Trainbox, a unique video interactive training tool that make learning fun for customer service teams and marking its first company acquisition.


In January 2021, Playvox acquired Agyle Time and entered the workforce management market.

Leadership Team

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Alex Bullen

VP Product, Workforce Management

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Ana McCloud

VP Finance

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Bryon Thomas

VP Marketing

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Chuck Krogman

Senior VP Global Sales

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Emily Gray

VP Customer Success

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Ismaily Piedra

VP People

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Jennifer Waite

VP Product Marketing

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Kristin Wagner

AVP Demand Generation

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Kristyn Emenecker

Chief Product & Strategy Officer

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Louis Bucciarelli

Chief Executive Officer

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Mauricio Giraldo

Chief Architect

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Michael Tonov

Regional Director,
Workforce Management

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Oscar Giraldo

Founder and
Chief Innovation Officer

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Sahar Ebadi

VP Engineering

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Seb Wortley

General Manager,
Workforce Management

Playvox Board of Directors

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Austin Gideon

Five Elms Capital

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Carla Bourque

Board Member

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Carol Snell

Board Chair

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Louis Bucciarelli

Board Memeber and Playvox Chief Executive Officer

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Maren Hansen

Five Elms Capital

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Oscar Giraldo

Playvox Founder and
Chief Innovation Officer

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Ryan Mandl

Five Elms Capital