Create winning moments for every employee with Playvox Motivation

Increase agent satisfaction by recognizing and rewarding them for delivering exceptional customer experiences (CX). Share their accomplishments on your community wall to boost motivation through friendly competition.

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Motivation how to keep contact center agents engaged

Tap into the competitive spirit, engage your remote or hybrid workforce.

Make competition available to all, with leaderboards based on points earned, providing visibility for each agent on their rankings within the team or overall team ranks.

Promote your office culture with your remote workforce.

Give your agents more ways to stay engaged and motivated at work. Track points earned for meeting company goals, see rankings, and redeem points in your store.

Reward metrics that go beyond QA scores.

Your agents earn points, rewards, and badges based on quality scores, learning courses, coaching sessions or other metrics you track in the system.

Motivation how to keep contact center agents engaged

Give every employee a chance to shine.

Everyone loves a little recognition. Connect badges to specific company goals inspiring higher performance and creating successful moments that build motivation and loyalty.

Drive goal achievement through healthy competition.

Use Leaderboards to ignite excitement around new KPI initiatives, learning session achievements, or nearly any other metric and watch performance climb.

Motivation how to keep contact center agents engaged
Motivation how to keep contact center agents engaged

Create a cohesive customer service team any time, anywhere.

With the Community Wall, agents can recognize peers, exchange ideas, and ask questions. Like a virtual water cooler, build connectedness regardless of work location.

You’ll be in good company

Playvox is trusted by the customer teams of leading brands worldwide.

It’s time to transform your business operations and provide world-class customer service.