Most QM Software isn’t built for digital channels.
Welcome to the digital era.
At Playvox, we’re experts in digital service operations. Our QM was made for support tickets, live chat, and email. Focus on your CX, not struggling to adapt a phone-centric system.
QM doesn’t need to be a one way street.
Empower the voice of your agents.
Playvox allows agents to request an evaluation review to clarify results. When agent voices are heard, your culture of open feedback grows. Improved morale and productivity follow.
Quality assurance software can be rigid.
Your business deserves flexibility.
QM delivers flexible scoring, feedback by question, and calibration. And with Coaching and Motivation, you’ll always be ready for the next challenge.
Customizations for Quality Management systems
are expensive. They don’t need to be.
Playvox integrates out-of-the-box with the most popular CRM ticketing and service platforms, and we provide an API that makes it easy to integrate with your homegrown system.
Flexible, clear-cut interaction filtering.
Playvox helps you filter relevant interactions across all channels using any field in your CRM/support system. Filter by: ticket type, priority, status, close date, or create a custom field.
Smooth automation of your Quality workflows.
Playvox workloads make it easy to ensure a consistent stream of the right interactions reach analysts. Set daily, weekly or monthly goals and specify a fixed number of interactions per analyst.
From QA problem identification to Quality Management problem prevention.
Traditional QA is great, but by the time an issue is found the customer experience has already suffered. Playvox provides full Quality Management, going beyond QA to engage and develop employees before the issue occurs.