Webinar

How to Transform CX

Join us live on Thursday 3rd Feb 2022 – 2:00pm UK Time, so 9:00am, EST

Changing communication preferences are causing headaches, as the necessary digital enhancements require significant changes to people, processes and technologies.

Tasks – such as tracking customer history, moving conversations across channels and adding additional software – are proving problematic.

Enter our panellists. Experienced in leading digital transformation projects of all shapes and sizes, they will share their top tips for designing excellent digital experiences in this jam-packed webinar.

You’ll Learn:

How your contact center can be more strategic in its operations and deliver on ambitious CX goals
How channel partner relationships are changing and what you need to do to ensure ongoing growth via the channel
How to capitalize on your successes for the coming year through improved communication, coordination, and collaboration

Your Hosts:

Kristyn Emenecker

Chief Product & Strategy Officer

Carver Matheidas

Vice President of Channels

Emily Gray

Senior Vice President of Customer Success

Jen Waite

Vice President of Product Marketing

Join us live on Thursday 3rd Feb 2022 – 2:00pm UK Time, so 9:00am, EST. If you can’t make it at that time, be sure to register so we can send you the full webinar recording.