CX Megatrends to Watch in 2022

With the first half of 2021 behind us, we’re looking ahead to 2022  to better prepare for expected changes in how companies interact with customers in and beyond the contact center. Many of the trends that emerged this year are becoming the realities of next year. 

We invite you to attend our panel discussion and hear from experts on analytics, artificial intelligence, cloud technologies, digital channels, and more. We will also discuss the CRM as a contact center communications platform, engaging a remote workforce, providing equal opportunity to remote workforce, and welcoming to Gen Z workers. Get all of your most pressing questions answered.

You’ll Learn:

  • How customer demands for digital engagement are changing
  • How to minimize turnover with agent engagement
  • Best practices for handling service inquiries over social channels 

Your Hosts:

CX Megatrends to Watch in 2022

Kristyn Emenecker

Chief Product & Strategy Officer, Playvox

Chief Product and Strategy Officer, Kristyn Emenecker, is a leading voice in the workforce enablement and contact center industry. When she’s not cooking up new product solutions for Playvox customers, you can find her whipping up something delicious in the kitchen or doing the mom thing as an advocate for kids with hearing loss.